Company Policies

Our Commitment

At The United Junk Crew, we are committed to providing dependable, efficient, and eco-friendly junk removal services. The policies below are designed to ensure a smooth experience for every customer. 

The United Junk Crew – Company Policies

1. Service Policy

At The United Junk Crew, we provide reliable and efficient junk removal services for residential and commercial clients. Our team is committed to timely service, professional conduct, and responsible disposal practices.

We reserve the right to refuse service for hazardous materials, unsafe working conditions, or items restricted by local, state, or federal regulations.

2. Booking & Scheduling Policy

Appointments can be scheduled online, by phone, or through our social platforms.

• Same-day or next-day service may be available depending on demand

• Customers will receive a confirmation prior to arrival

• Arrival windows may vary due to traffic, weather, or job delays

3. Pricing Policy

Our pricing is based on:

• Volume of junk

• Type of materials

• Labor required

• Disposal fees

All quotes are provided upfront whenever possible. Final pricing may be adjusted if the load size or materials differ from the original estimate.

4. Payment Policy

We accept multiple forms of payment, including:

• Cash

• Debit/Credit Cards

• Digital payments (if applicable)

Payment is due immediately upon completion of service unless otherwise agreed in writing.

5. Cancellation & Rescheduling Policy

We understand plans change.

• Cancellations must be made at least 24 hours in advance

• Same-day cancellations may be subject to a cancellation fee

• Rescheduling is allowed based on availability

6. Customer Responsibility Policy

Customers are responsible for:

• Ensuring clear and safe access to items for removal

• Identifying all items to be removed prior to service

• Securing any valuables or restricted materials

The United Junk Crew is not responsible for items mistakenly removed if they were not clearly identified.

7. Environmental Responsibility Policy

We are committed to eco-friendly practices. Whenever possible, we:

• Recycle materials

• Donate usable items

• Properly dispose of waste according to regulations

8. Liability Policy

While we take every precaution, The United Junk Crew is not liable for:

• Pre-existing property damage

• Damage caused by improper item placement or unsafe conditions

• Delays due to circumstances beyond our control

9. Safety Policy

Safety is a top priority for both our team and customers.

• Our crew follows safety protocols on every job

• We reserve the right to stop work if conditions are deemed unsafe

• Hazardous materials (chemicals, bio-waste, etc.) will not be handled

10. Privacy Policy

We respect your privacy. Any personal information collected will be used solely for:

• Booking and service communication

• Customer support

• Business operations

We do not sell or share your information with third parties.

11. Satisfaction Guarantee

Customer satisfaction is important to us. If you are not satisfied with our service, please contact us within 24 hours, and we will work to resolve the issue.